Managed IT & Networking
Help desk support, network infrastructure, cybersecurity, cloud & backup, VoIP, and strategy, handled by a team that answers the phone, not a ticket queue.
Managed IT Support
Remote & on-site help desk, device monitoring, patching, and proactive maintenance.
Network Infrastructure & Cabling
Design, install, and manage switches, firewalls, Wi-Fi, and structured cabling.
Cybersecurity
Endpoint protection, email security, employee awareness training, and monitoring.
Cloud, Backup & Disaster Recovery
Cloud migration, managed backups, and recovery plans that get tested, not just set up.
VoIP & Unified Communications
Business phone systems, video conferencing, and messaging that just work together.
IT Consulting & vCIO
Budget planning, technology roadmaps, and a strategic voice at the table when you need one.
“No call centers. No ticket numbers. When something breaks, you're talking to the person who knows your systems, every time.”
Managed IT: Monthly Hour Retainer
Not a big upfront prepay, and not a per-user subscription either. Pick a monthly hour allowance, backed by a 12-month agreement, and draw it down for help desk support, troubleshooting, and strategy time, billed in smaller, predictable monthly payments.
5 hours /mo and up
Light, ongoing support for a small team
$160 per hour
- 5 hours of help desk, troubleshooting, or project time every month
- Use across any Managed IT service, no restrictions
- Extra hours billed at the same $160/hr
12-month agreement, billed monthly. Hours reset each month and don't roll over.
Get Started10, 15, or more hours /mo
Larger teams, multiple locations, heavier support needs
Scoped to your team
- Everything in the monthly retainer
- A lower hourly rate as your monthly hours go up
- Direct-to-Bo access, no queue
12-month agreement, billed monthly. Hours reset each month and don't roll over.
Request a QuoteNot on a retainer? Hourly work is $170/hr with a two-hour minimum. No agreement needed. On a retainer, your rate drops to $160/hr.
Go over your monthly hours? Extra hours are billed at your retainer rate of $160/hr. Need a bigger monthly allowance, or support across multiple locations? Talk to Bo about a custom quote. Every plan runs on a 12-month agreement, billed monthly, cancel anytime with 30 days' written notice, and you only pay for time already used. Combine Managed IT with AV Solutions and Digital Presence for BaseTech Complete Care: one team, one point of contact, one call for whatever breaks.
Device monitoring: always on, billed separately from your hours
Every device we bring under management gets 24/7 monitoring, patch management, business-grade antivirus & endpoint protection, and automated backup, running continuously whether or not you're using your monthly hours. Getting your devices set up on this monitoring stack is included when you sign up. Keeping it running is billed per device, per month, on top of your retainer, so it stays covered and predictable no matter how quiet things are.
Covers workstations, laptops, and servers under active management: RMM monitoring, antivirus/EDR, and backup agent licensing for each one. Every device you bring under management gets this; we don't offer per-device opt-outs, since an unmonitored device is a gap in your whole environment's security.
Ask about device monitoringNeed New Hardware?
BaseTech sources, quotes, and sets up workstations, laptops, servers, and network gear, billed separately from your retainer hours, at cost plus a procurement & setup fee. You own everything outright.
Ask about hardware procurementProject work is quoted separately, after a free walkthrough
Installs and builds are priced per job, separate from any support plan. We visit your space, talk through what you need, and send a written quote with a fixed price.
Structured cabling
Network drops, patch panels, racks, and wiring closets, tested and labeled, with documentation when we finish.
Wi-Fi and mesh systems
Coverage planning, access point placement, and full mesh or multi-access-point installs, set up and tuned for how your space is used.
Security systems and access control
Cameras, recording, and door access, installed on your network and set up so you can view them from anywhere.
Firewalls, switches, and server racks
New office networks, upgrades, and cleanups: firewall, switching, and a tidy, labeled rack you can trust.
Servers, migrations, and backup
Server setup, cloud and Microsoft 365 migrations, and backup and recovery plans that get tested.
VoIP and video conferencing
Business phone systems and conferencing set up across your network, handsets and headsets included.
Free walkthrough
We look at the space and talk through what you need. No charge, no obligation.
Written quote
A clear, itemized price for the job, with equipment listed on its own line.
Install and handoff
We install, test, document, and show you how everything works.
Our work
To schedule a consultation, fill out the form or call us at 773-413-0667
Tell us what you're working with and we'll follow up directly. No queue, no call center.
Common questions
How does the monthly IT retainer work?
You pick a monthly hour allowance, starting at 5 hours for $800/mo ($160/hr). Use it for help desk, troubleshooting, or strategy time. It runs on a 12-month agreement, billed monthly, and hours reset each month.
What if I do not want a retainer?
Hourly work is $170/hr with a two-hour minimum. No agreement needed.
Does device monitoring cost extra?
Yes. Monitoring, patching, antivirus, and backup are billed per device, per month, on top of your retainer. Getting your devices set up is included when you sign up.
How are cabling and network projects priced?
Per job. We start with a free on-site walkthrough, then send a written quote with a fixed price.
Can you supply the hardware?
Yes. We source and set up equipment at cost plus a procurement and setup fee, and you own everything.
Can I cancel?
Yes, with 30 days written notice. You only pay for time already used.