Managed IT Services & Network Support in Chicago

Managed IT & Networking

Help desk support, network infrastructure, cybersecurity, cloud & backup, VoIP, and strategy — handled by a team that answers the phone, not a ticket queue.

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Managed IT Support

Remote & on-site help desk, device monitoring, patching, and proactive maintenance.

Network Infrastructure & Cabling

Design, install, and manage switches, firewalls, Wi-Fi, and structured cabling.

Cybersecurity

Endpoint protection, email security, employee awareness training, and monitoring.

Cloud, Backup & Disaster Recovery

Cloud migration, managed backups, and recovery plans that get tested, not just set up.

VoIP & Unified Communications

Business phone systems, video conferencing, and messaging that just work together.

IT Consulting & vCIO

Budget planning, technology roadmaps, and a strategic voice at the table when you need one.

“No call centers. No ticket numbers. When something breaks, you're talking to the person who knows your systems — every time.”

Managed IT — Monthly Hour Retainer

Not a big upfront prepay, and not a per-user subscription either. Pick a monthly hour allowance, backed by a 12-month agreement, and draw it down for help desk support, troubleshooting, projects, or strategy time — billed in smaller, predictable monthly payments.

STARTER RETAINER

5 HOURS /mo

Light, ongoing support

$775 /mo

$155 per hour

5 hours of help desk, troubleshooting, or project time every month
Use across any Managed IT service — no restrictions
Overage hours billed at $150/hr

12-month agreement, billed monthly. Hours reset each month and don't roll over.

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GROWTH RETAINER

10 HOURS /mo

Most common for a small team

$1,450 /mo

$145 per hour

Everything in the Starter retainer
10 hours a month at a lower blended rate
Overage hours billed at $140/hr

12-month agreement, billed monthly. Hours reset each month and don't roll over.

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ENTERPRISE RETAINER

15 HOURS /mo

Larger teams, heavier support needs

$2,025 /mo

$135 per hour

Everything in the Growth retainer
15 hours a month at our lowest hourly rate
Overage hours billed at $125/hr — our best rate
Direct-to-Bo access — no queue

12-month agreement, billed monthly. Hours reset each month and don't roll over.

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Go over your monthly hours? Overage is billed at a discounted rate below your plan's price — see each tier above. Need a bigger monthly allowance, or support across multiple locations? Talk to Bo about a custom quote. Every plan runs on a 12-month agreement, billed monthly — cancel anytime with 30 days' written notice, and you only pay for time already used. Combine Managed IT with AV Solutions and Digital Presence for BaseTech Complete Care — one contract, one invoice, one call for whatever breaks.

Device monitoring — always on, billed separately from your hours

Every device we bring under management gets 24/7 monitoring, patch management, business-grade antivirus & endpoint protection, and automated backup — running continuously whether or not you're using your monthly hours. Getting your devices set up on this monitoring stack is included when you sign up. Keeping it running is billed per device, per month, on top of your retainer, so it stays covered and predictable no matter how quiet things are.

Ask about device monitoring

Covers workstations, laptops, and servers under active management — RMM monitoring, antivirus/EDR, and backup agent licensing for each one. Every device you bring under management gets this; we don't offer per-device opt-outs, since an unmonitored device is a gap in your whole environment's security.

Need New Hardware?

BaseTech sources, quotes, and sets up workstations, laptops, servers, and network gear — billed separately from your retainer hours, at cost plus a procurement & setup fee. You own everything outright. Ask about hardware procurement.